The Learning Management System experienced erratic performance on Saturday, December 14, 2019 from 11:30am eastern until 11:49am eastern affecting some and their interaction with the system. Sensors alarmed the support team immediately and the DB was switched from the master DB server to a backup DB. After converting over to the backup the support team then replaced the master and recovered the overall implementation to include multiple redundancy once again to the LMS DBs. During this time, and as soon as the team was able to provide a reason for the disturbance, a notice was placed on the login pages to both the TMS and the LMS to alert users that we were aware of the issue.
We are very sorry for the inconvenience this may have caused. All systems began to run normally just before 11:50am Eastern Saturday and continue. As always, we continue to monitor the system and will provide details if anything ever occurs. Again, we apologize for our system issue.