Two bits, four bits, six bits a dollar! All for the support team, stand up and holler!!
Each week the support team handles tickets submitted to the LMS Help System. Upon reviewing the trends we found it interesting what comes up as consistent and common submissions and wanted to share.
The top issues are….
On January 1, 2022, the electrical training ALLIANCE released the 2nd edition EVCS-17 course. Based on the 2017 NEC, this course includes an updated presentation style to allow more flexibility (more…)
We are happy to announce that on January 31, 2022, you will see a new edition of the Training
Partner New Product Symposium course in the PTSI Online Learning System (OLS). As we continue to work with existing and new Training Partners to support our JATCs, it became necessary to update the course. We have cleaned up and updated the Training Partner pages to make it easier and more efficient to access the information you need. (more…)
You may notice a snazzy new button on the side of the LMS. 
That is a help button. It’s an easy way to get to the new form to submit a Help ticket.
Right now, it goes directly to the form to submit a ticket for support for all LMS users. Soon we will also have a knowledge base implemented to easily search for common help issues.
The LMS Support link remains on the bottom right-hand side of the LMS pages, as it has always been. The difference now is that it goes directly to submitting a ticket.
The user is required to enter their email address, training location, subject, and a brief description of the problem. There is other information the user can provide, such as their role, the type of support needed, operating system, the browser they are having issues with, etc.
These tickets are routed directly to our support staff. As we continue to improve the system support, we will keep you notified.
Thanks for reading!
You may have noticed, starting today, that the “Test Generator” column on the Manage Grades and Grades Report sections within the Training Management System is missing. (more…)
For all those who have wondered…”Hmm…where is the info for the Electric Vehicle stuff located? That Lunar guy said Instructor Resources, but I don’t want to purchase a session yet. I could email him at the etA…where is the email that he sent me? Oh! I know!…I’ll check under the LMS User Resources tab of the blog.” (more…)
Errata…no one purposefully creates it, 
but there must be a defined process in how to handle it. Now, there’s digital errata and there’s print errata and each has its own defined process. An area that can cause issues for the learner is when (more…)
LMS & TMS System Maintenance Notice
Summary
The Online Learning System has a scheduled maintenance outage.
Date: July 3rd, 2021 from 9am – 9pm Eastern.
Affected Systems: The Learning Management System (LMS) and Training Management System (TMS) will be offline during this time.
Detail: This outage is to apply updates and improvements to our enterprise system. As the system has evolved, and continues to do so, this and other proactive procedures are applied to ensure that the foundation that our system relies on remains powerful, scalable, and secure.
Extra Important Details:
Now for an important message from the support team…
If you have used an online system, you have likely experienced an online issue. Just this morning a very large support system, Fastly, a cloud tool to help with load times, had an outage that took down major components (more…)
The Legacy Test Generator has been undergoing a phase-out over the last few years. The legacy system was built on Flash. Flash has had a long and prosperous life for use in delivering online resources; however, that will end on December 31, 2020. As a result, this system will no longer function beyond 2020, and access to exams for all courses will only be through the LMS Assessments tool.
We have completed migrating exams from the Legacy Test Generator to the new Online Assessments system; however, Legacy Test Generator exams for 2011 Code-related and 2012 Electrical Safety-Related Work Practices (ESRWP) courses will not be converted. To support those program still using some of those older courses, we have created multiple exam versions in PDF format that you can request. For each exam version, we have three variances with the same set of questions shuffled across the three.
The following is the list of courses for which we have PDF exams available. To request exams and answer keys for these courses, please reach out to Steve Strickland by phone at 888.652.4007 or by email at sstrickland@electricaltrainingalliance.org, and let him know if you want different exams (different questions on each) or variations of the same exam (same questions shuffled).
For more information on the decommissioning of the Legacy Test Generator, please see those posts.
Legacy Test Generator Conversions Are Complete!
The Legacy Test Generator Decommissioned as of 12/31/2020